To receive a refund/return from your purchase(s), you must first fill out the Refund/Return Request Form. Your request should be submitted and will then be reviewed by the school treasurer and administrator and if approved, you will receive instructions on the refunded amount or how to return your item(s). In order to be eligible for a refund or a replacement, you must initiate the refund/return process within 30 days of the purchase date and if approved, your return package must be date-stamped within 10 days of the approval date. You will receive the address in which to return your items to upon approval of your Return Request. Items damaged during shipping will be refunded at the fully charged price (includes shipping & handling) or replaced at the customer’s discretion. All other eligible returns will not be refunded the cost for shipping & handling. Refunds will be processed and credited back to the original credit card within 3 to 5 working days after a request is submitted and approved.