What do I do if I
forgot my password/username?
A new password will be
forwarded to your e-mail address after you correctly answer the security
question set up when you established your profile under the Sign In menu.
If you forgot your username, you’ll need to log in as a new user and
establish a new user name and password.
What if I don’t see
an activity listed?
Departments are encouraged to list activities to the extent possible. However in order to be listed on the
website, there must be a specific price associated with each item. Please direct
questions about specific activities to the appropriate district department as listed on the Contact Us link.
Do I have to set up
a username and password each year?
The username and password is
valid for multiple years.You are encouraged to write your username and password in a secure location.
How will the online
purchase be listed on my credit card statement?
Purchases will be listed on
the credit cards statement as:
M-DCPS
How do I request a
refund?
The first step in requesting
a refund is to contact the school treasurer. Refunds are typically processed within 3 - 5 business days after the request is
submitted.
Is my credit card information
stored on the web site?
Online School Payment (OSP)
only stores a transaction ID which references the transaction over the credit
card processing network.
Will I be able to
review my purchases prior to checkout?
Yes. The final step with any
purchase using Online School Payment is a review page showing the activity and
price. You have the option to go back and edit before the final submission.
Will I be able to
view a history of my online payments?
Online School Payments (OSP)
provides the users the ability to view reports listing past purchases. After
signing in, go to the Your Account tab and View Details.
How does the school
know I paid for activity online?
A receipt is e-mailed to the
purchaser and subsequent e-mail sent notifying the school treasurer or sponsor of all payments received on-line.
I have more than one child in the school system.
Will i be able to view multiple children online when making a payment?
Yes,you will be able to view all children setup in your profile. Please make sure to select the correct student for the specific school payment.