How do I find the student ID number?
The student ID number is the number the student
uses when purchasing food in the cafeteria. If your child does not remember
his/her ID number, it is on the student’s report card.
What do I do if I forgot my
password/username?
A new password will be forwarded to your e-mail
address after you correctly answer the security question set up when you
established your profile under the Sign In menu.
If you forgot your username, you’ll need to log in as a new user and
establish a new user name and password.
What if I don’t see an
activity listed under my child’s school?
All schools are encouraged to list activities to
the extent possible. However in order to be listed on the website, there must be
a specific price associated with each item. Please direct questions about
specific activities to the school bookkeeper or athletic director.
Do I have to set up a
username and password each year?
The username and password is valid for multiple
years. It is valid even if your child changes to another school. You are
encouraged to write your username and password in a secure location.
How will the online
purchase be listed on my credit card statement?
Purchases will be listed on
the credit card statement as:
Online School Payment
How do I request a refund?
The first step in requesting a refund is to contact
the school’s bookkeeper. Contact information can found on the Online School
Payments website under the Customer Service menu and Contact Us link. Refunds
are typically processed within 1 - 3 business days after the request is
submitted.
Is my credit card
information stored on the web site?
Online School Payment (OSP) only stores a
transaction ID which references the transaction over the credit card processing
network.
How can I contact the
school?
Any questions associated with Online School Payment
should be addressed to the school bookkeeper. Contact information is under the
Customer Service menu and Contact US link.
Will I be able to review my
purchases prior to checkout?
Yes. The final step with any purchase using Online
School Payment is a review page showing the activity, price, and student
assigned to the activity. You have the option to go back and edit before the
final submission.
Will I be able to view a
history of my online payments?
Online School Payments (OSP) provides the users the
ability to view reports listing past purchases. After signing in, go to the Your
Account tab and View Details.
I have more than one child in the school system.
Will I be able to view multiple children online when making a payment?
Yes. You will be able to view all children setup in
your profile as there are no restrictions in adding different students to the
different activities selected for purchase.
How does the school
official know I paid for my child’s athletic fee online?
A receipt is e-mailed to the purchaser and
subsequent e-mail sent notifying the bookkeeper and the school’s athletic
director of all payments received on-line.