How do I find the
student ID number?
The student ID number is the
number the student uses when purchasing food in the cafeteria. If your child
does not remember his/her ID number, it is the last five digits on the student’s
report card and school ID card.
What do I do if I
forgot my password/username?
A new password will be
forwarded to your e-mail address after you correctly answer the security
question set up when you established your profile under the Sign In menu.
If you forgot your username, you’ll need to log in as a new user and
establish a new user name and password.
What if I don’t see
an activity listed under my child’s school?
All schools are encouraged
to list activities to the extent possible. However in order to be listed on the
website, there must be a specific price associated with each item. Please direct
questions about specific activities to the school bookkeeper or sponsor.
Cafeteria payments can be paid in increments of $5, $10, $20, $50, $100, or $100.
Do I have to set up
a username and password each year?
The username and password is
valid for multiple years. It is valid even if your child changes to another school. You are encouraged to
write your username and password in a secure location.
How will the online
purchase be listed on my credit card
statement?
Purchases will be listed on
the credit cards statement as:
Online School Payment
How do I request a
refund?
The first step in requesting
a refund is to contact the school’s bookkeeper. E-mail addresses can be found on
the FCPS website under the Customer Service menu and Contact Us link. Refunds
are typically processed within 1- 3 business days after the request is
submitted.
Is my credit card information
stored on the web site?
Online School Payment (OSP)
only stores a transaction ID which references the transaction over the credit
card processing network.
How can I contact
the school?
Any questions associated
with Online School Payment should be addressed to the school bookkeeper. E-mail
addresses are listed under the Customer Service menu and Contact Us link.
Will I be able to
review my purchases prior to checkout?
Yes. The final step with any
purchase using Online School Payment is a review page showing the activity,
price, and student assigned to the activity. You have the option to go back and
edit before the final submission.
Will I be able to
view a history of my online payments?
Online School Payments (OSP)
provides the users the ability to view reports listing past purchases. After
signing in, go to the Your Account tab and View Details.
I have more than one
child in the school system. Will I be able to view multiple children online when
making a payment?
Yes. You will be able to
view all children setup in your profile as there are no restrictions in adding
different students to the different activities selected for purchase.
How does the school
or teacher know I paid for my child’s activity online?
A receipt is e-mailed to the
purchaser and subsequent e-mail sent notifying the bookkeeper and
teacher/sponsor of all payments received on-line.