Frequently Asked Questions

Answers...

  1. How do I find the student ID number?

    The student ID number is the number the student uses when purchasing food in the cafeteria. If your child does not remember his/her ID number, it is the last five digits on the student’s report card and school ID card.

     

    What do I do if I forgot my password/username?

    A new password will be forwarded to your e-mail address after you correctly answer the security question set up when you established your profile under the Sign In menu.  If you forgot your username, you’ll need to log in as a new user and establish a new user name and password.

     

    What if I don’t see an activity listed under my child’s school?

    All schools are encouraged to list activities to the extent possible. However in order to be listed on the website, there must be a specific price associated with each item. Please direct questions about specific activities to the school bookkeeper or sponsor.

     

    Do I have to set up a username and password each year?

    The username and password is valid for multiple years. It is valid even if your child changes to another school. You are encouraged to write your username and password in a secure location.

     

    How will the online purchase be listed on my credit card statement?

    Purchases will be listed on the credit cards statement as:

    Online School Payment

     

    How do I request a refund?

    The first step in requesting a refund is to contact the school’s bookkeeper. E-mail addresses can be found on the FCPS website under the Customer Service menu and Contact Us link. Refunds are typically processed within 1- 3 business days after the request is submitted.

     

     Is my credit card information stored on the web site?

    Online School Payment (OSP) only stores a transaction ID which references the transaction over the credit card processing network.

     

    How can I contact the school?

    Any questions associated with Online School Payment should be addressed to the school bookkeeper. E-mail addresses are listed under the Customer Service menu and Contact Us link.

     

    Will I be able to review my purchases prior to checkout?

    Yes. The final step with any purchase using Online School Payment is a review page showing the activity, price, and student assigned to the activity. You have the option to go back and edit before the final submission.

     

    Will I be able to view a history of my online payments?

    Online School Payments (OSP) provides the users the ability to view reports listing past purchases. After signing in, go to the Your Account tab and View Details.

     

    I have more than one child in the school system. Will I be able to view multiple children online when making a payment?

    Yes. You will be able to view all children setup in your profile as there are no restrictions in adding different students to the different activities selected for purchase.

     

     

    How does the school or teacher know I paid for my child’s activity online?

    A receipt is e-mailed to the purchaser and subsequent e-mail sent notifying the bookkeeper and teacher/sponsor of all payments received on-line.

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