Customer Service

Frequently Asked Questions

The student ID number is the 7 digit number the student uses when purchasing food in the cafeteria. If your child does not remember his/her ID number or this is not a purchase for a student, you may use 9999999.

If you forgot your password, you can use the Forgot Password feature within the login page. If you forgot your username, you can use the Forgot Username feature or create a new user name and password.

All schools are encouraged to list activities to the extent possible. However in order to be listed on the website, there must be a specific price associated with each item. Please direct questions about specific activities to the school bookkeeper or sponsor.

The username and password is valid for multiple years. It is valid even if your child changes to another school. You are encouraged to write your username and password in a secure location.

Purchases will be listed on the credit cards statement as: Online School Payment

The first step in requesting a refund is to contact the school’s bookkeeper. E-mail addresses can be found on the website under the Customer Service menu and Contact Us link. Refunds are typically processed within 1- 3 business days after the request is submitted, but the refund decision is at the discretion of the school.

Online School Payment (OSP) only stores a transaction ID which references the transaction over the credit card processing network.

Any questions associated with Online School Payment should be addressed to the school bookkeeper. E-mail addresses are listed under the Customer Service menu and Contact Us link.

Yes. The final step with any purchase using Online School Payment is a review page showing the activity, price, and student assigned to the activity. You have the option to go back and edit before the final submission.

Online School Payments (OSP) provides the users the ability to view reports listing past purchases. After signing in, go to the Your Account tab and View Details.

Yes. You will be able to view all children setup in your profile as there are no restrictions in adding different students to the different activities selected for purchase.

A receipt is e-mailed to the purchaser and subsequent e-mail sent notifying the bookkeeper and teacher/sponsor of all payments received on-line.


Business Support Center
7720 W Oakland Park Blvd.
Sunrise, FL 33351
754 321-0600

click here to go top of the page
Please Wait... processing