Frequently Asked Questions

Answers...

  1. General

    School Payments

     

    General

    How do I find the student ID number?

    The student ID number is the number assigned to the student.  If your child does not remember his/her ID number, it is the last six digits on the student’s report card, schedule and other MCPS correspondence.

     What do I do if I forget my password/username?

    A new password will be forwarded to your e-mail address after you correctly answer the security question.  If you forget your username, you’ll need to log in as a new user and establish a new user name and password.

     Do I have to set up a username and password each year?

    The username and password is valid for multiple years. It is valid even if your child changes to another school. You are encouraged to store your username and password in a secure location.

     How will the online purchase be listed on my credit card statement?

    Purchases will be listed on the credit cards statement as: Online School Payment

     Is my credit card information stored on the web site?

    Online School Payment (OSP) only stores a transaction ID which references the transaction over the credit card processing network.

     Will I be able to review my purchases prior to checkout?

    Yes. The final step with any purchase using Online School Payment is a review page showing the fee, price, and student assigned to the activity. You have the option to go back and edit before the final submission.

     Will I be able to view a history of my online payments?

    Online School Payments (OSP) provides the users the ability to view previous payment history. After signing in, go to the Your Account tab and View Details.

     I have more than one child in the school system. Will I be able to view multiple children online when making a payment?

    Yes. You will be able to view all children setup in your profile as there are no restrictions in adding different students to the different fees selected for payment.

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     School Payments

    Can I pay for activities from different schools in one order?

    No.  You have to purchase activities from one school at a time and complete the checkout process.  Then you can purchase more activities from another school site.

    Can I pay for activities for two or more students in one order?

    Yes.  You could but only if the activities are being purchased from the same school

    How can I contact the school?

    Any questions concerning your online purchase from a school should be directed to that school’s local school online store administrator.  The point of contact at elementary schools is the administrative secretary.  At middle or High schools, the point of contact is the financial specialist and/or school business administrator.  Click here to find out the main contact number for your school.

    How do I request a refund?

    Requests for refunds of purchases made at the local school level should be directed to that school’s local school online store administrator.  The point of contact at elementary schools is the administrative secretary.  At middle or High schools, the point of contact is the financial specialist and/or school business administrator.  Click here to find out the main contact number for your school. 

    How does the school or teacher know I paid for my child’s activity online?

    A receipt is emailed to the purchaser and subsequent email sent notifying the local school online store administrator, and teacher/sponsor of all payments received online. It is recommended that the purchaser print two email receipts – one for their records and one to send in with the student. The student may then give the receipt to the teacher in lieu of cash or check.

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