Customer Service

Frequently Asked Questions

How do I find the student ID number?

The student ID number is the number the student uses when purchasing food in the cafeteria. If your child does not remember his/her ID number, it is the last five digits on the student’s report card and school ID card.

 

What do I do if I forgot my password/username?

A new password will be forwarded to your e-mail address after you correctly answer the security question set up when you established your profile under the Sign In menu.  If you forgot your username, you’ll need to log in as a new user and establish a new user name and password.

 

What if I don’t see an activity listed under my child’s school?

All schools are encouraged to list activities to the extent possible. However in order to be listed on the website, there must be a specific price associated with each item. Please direct questions about specific activities to the school bookkeeper or sponsor.

 

Do I have to set up a username and password each year?

The username and password is valid for multiple years. It is valid even if your child changes to another school. You are encouraged to write your username and password in a secure location.

 

How will the online purchase be listed on my credit card statement?

Purchases will be listed on the credit cards statement as:

Online School Payment

 

Return Request

Any questions concerning your online purchase from a school should be directed to that school’s local school bookkeeper. Click here to find out the main contact for your school.

 

 Is my credit card information stored on the web site?

Online School Payment (OSP) only stores a transaction ID which references the transaction over the credit card processing network.

 

How does OSMS Inc. keep the site and credit card info secure?

All OSMS solutions are engineered to meet and exceed industry standards for data security and encryption. Data security is a foremost priority for us and we actively monitor and maintain our compliance with all industry regulations including those outlined in the PABP and Payment Card Industry (PCI) guidelines. Multiple encryption methods are used including SSL, IPSEC and RC4. The level of encryption and technology depends on the component of the solution being accessed. All sensitive data is stored in a secure encrypted format while at rest or in transit. Our credit card processors are PCI Level 1 Compliant. OSMS Security never sees or stores credit card information and relies on tokenization to track financial transactions. At no time does OSMS share your personal information with anyone.

 

How can I contact the school?

Any questions associated with Online School Payment should be addressed to the school bookkeeper. E-mail addresses are listed under the Customer Service menu and Contact Us link.

 

Will I be able to review my purchases prior to checkout?

Yes. The final step with any purchase using Online School Payment is a review page showing the activity, price, and student assigned to the activity. You have the option to go back and edit before the final submission.

 

Will I be able to view a history of my online payments?

Online School Payments (OSP) provides the users the ability to view reports listing past purchases. After signing in, go to the Your Account tab and View Details.

 

I have more than one child in the school system. Will I be able to view multiple children online when making a payment?

Yes. You will be able to view all children setup in your profile as there are no restrictions in adding different students to the different activities selected for purchase.

 

How does the school or teacher know I paid for my child’s activity online?

A receipt is e-mailed to the purchaser and subsequent e-mail sent notifying the bookkeeper and teacher/sponsor of all payments received on-line.


Fee Notice

A 4% fee plus a $.35 per transaction fee will be added to the purchase price of a school purchase as a site service fee. This fee is not received by LCPS, but is a processing fee of the company hosting the site. If you wish to avoid the non-refundable convenience fee of 4% plus a $.35 per transaction fee then cash or check payment methods are available to you at the local school.

Customer Service

Address

Loudoun County Public Schools
Administration Building 21000 Education Court
Ashburn, Va 20148
Phone (571) 252-1000

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