Customer Service

Frequently Asked Questions

How do I find the student ID number?

For the student ID field, please use the FIRST 3 letters of the last name *plus* the LAST 4 digits of their Social Security Number.

For example, for a last name of Newman: the student ID would be new1234.


What do I do if I forgot my password/username?

A new password will be forwarded to your e-mail address after you correctly answer the security question set up when you established your profile under the Sign In menu.  If you forgot your username, you’ll need to log in as a new user and establish a new user name and password.


What if I don’t see an activity listed under my child’s school?

All schools are encouraged to list activities to the extent possible. However in order to be listed on the website, there must be a specific price associated with each item. Please direct questions about specific activities to the school bookkeeper or your student's teacher.


Do I have to set up a username and password each year?

The username and password is valid for multiple years. It is valid even if your child changes to another school. You are encouraged to write your username and password in a secure location.


How will the online purchase be listed on my credit card statement?

Purchases will be listed on the credit cards statement as:

Online School Payment


How do I request a refund?

The first step in requesting a refund is to contact the school’s bookkeeper. If you do not know the name of your school's bookkeeper, refer to the Central Office phone number under the Contact Us link. Refunds are typically processed within 1- 3 business days after the request is submitted.


 Is my credit card information stored on the web site?

Online School Payment (OSP) only stores a transaction ID which references the transaction over the credit card processing network.


How can I contact the school?

Any questions associated with Online School Payment should be addressed to the school bookkeeper. Central Office information is found on the Contact Us link.


Will I be able to review my purchases prior to checkout?

Yes. The final step with any purchase using Online School Payment is a review page showing the activity, price, and student assigned to the activity. You have the option to go back and edit before the final submission.


Will I be able to view a history of my online payments?

Online School Payments (OSP) provides the users the ability to view reports listing past purchases. After signing in, go to the Your Account tab and View Details.


I have more than one child in the school system. Will I be able to view multiple children online when making a payment?

Yes. You will be able to view all children setup in your profile as there are no restrictions in adding different students to the different activities selected for purchase.



How does the school or teacher know I paid for my child’s activity online?

A receipt is e-mailed to the purchaser and subsequent e-mail sent notifying the bookkeeper and teacher/sponsor of all payments received on-line.

Customer Service


Collierville School District
146 College St.
Collierville, TN 38017

Office Hours:
7:00am - 5:00pm

Main Number: 901-861-7000
FAX: 901-861-1447

click here to go top of the page
Please Wait... processing